TERMS & CONDITIONS OF USE
GENERAL
Sales made by GCE LIGHTING are governed by the following terms and conditions, to which the purchaser unreservedly agrees when placing an order on the gce-lighting.com website or submitting an order form.
These terms and conditions specify the terms and conditions for ordering, payment, delivery and management of any product returns by the purchaser.
The buyer may freely and easily consult these conditions at any time. Consequently, the act of placing an order, whether via the gce-lighting.com website or via an order form, constitutes the purchaser's final and irrevocable acceptation of the general conditions described below.
PRICES
All product prices are indicated in euros, excluding taxes.
Orders placed on our website or using an order form and delivered outside metropolitan France may be subject to taxes and customs duties applicable to delivery. These taxes and customs duties are the responsibility of the purchaser. GCE LIGHTING is not obliged to check or inform the purchaser of applicable customs duties and taxes. Buyers should consult the relevant authorities in their respective countries for further information.
Discount voucher codes and fidelity points are not cumulative and are valid for one year.
CHECKOUT
By confirming your order with the validation button on the site or by submitting an order form, you acknowledge your full and unreserved acceptance of these terms and conditions.
TERMS OF PAYMENT
Payment is due as soon as the order is placed. Accepted methods of payment are credit card (via PayPal) or bank transfer. Additional processing fees may apply depending on the country of purchase.
Orders paid by cheque or bank transfer will only be processed on receipt of payment, which may extend delivery times.
PRODUCT AVAILABILITY
Our product offers and prices are valid as long as they are visible on the site and within the limits of available stocks.
If a product is definitively unavailable, the purchaser will be informed and the order will be automatically cancelled. Refunds will be made as soon as possible by bank transfert.
SHIPPING COSTS
Shipping costs are charged according to the weight and destination of the order.
DELIVERY
Delivery is made to the address indicated when you placed your order.
Delivery times average 48 to 72 hours. However, these times are given as an indication only.
They are average times corresponding to the processing and delivery times of an order. Ce sont des délais moyens correspondant aux délais de traitement et de livraison d'une commande. GCE LIGHTING ne pourra être tenue pour responsable des conséquences dues à un retard d'acheminement, en particulier en cas de force majeure, d'incidents informatiques, de perturbation ou de grève des services postaux, moyens de transport ou de communication.
Our shipments are insured, but it is the customer's responsibility to check the condition of the parcel and the conformity of the goods on delivery.
In the case of an open or damaged package, the customer must report the problem to GCE LIGHTING within 3 working days by email to contact@gce-lighting.com. If no complaint is made within this period of 3 working days, the products will be considered to have been delivered in conformity and accepted by the customer.
Customers wishing to use their own carrier can request this by calling customer service. In this case, the parcel will be under the customer's responsibility as soon as it leaves our premises. It is the customer's responsibility to insure the parcel for its value. GCE LIGHTING cannot be held responsible for any loss, theft or damage to the goods.
WARRANTIES AND HIDDEN DEFECTS
In the event of any hidden defect rendering the product unusable. You must notify us of the defect either by telephone or by sending us an e-mail (contact@gce-lighting.com) in order to launch the procedure for replacing the defective product.
PRODUCTS RETURNS
ou may return all or part of your order within 15 days of receipt. Products must be returned in their original packaging, complete and undamaged, and in perfect condition for resale, otherwise they will not be refunded. Shipping and return costs are at the customer's charge. GCE LIGHTING will refund you as soon as possible.
CUSTOMER SERVICE
If you have any questions, please contact us by
Telephone: +33 2 85 52 65 20
E-mail: contact@gce-lighting.com
Mail: GCE LIGHTING, 9 rue Jean Mermoz, 44980 Sainte-Luce-sur-Loire, France.
LIMITATION OF RESPONSABILITY
GCE LIGHTING shall not be held liable for any damages whatever (including, but not limited to, damages for loss of business profits, business interruption, loss of business information and data or any other financial loss) resulting from the use or misuse or use for which the products are not intended, or the inability to use the products offered by the Seller.
In addition, responsibility and warranty are excluded in the following cases:
> Normal wear and tear of the products
> Wear or breakage of moving mechanical parts (e.g. relay contacts)
> Non-compliant or improper use of the product(s) by the customer
> Incompatibility with other equipment or services.
> Loss of data or configuration.
The Products sold by GCE LIGHTING are not designed, intended, or authorized for use in applications in which a failure of these products could create a hazardous situation that could result in property damage, financial loss, injury, or death to persons or animals.
In the case of specific uses of our products, it is the purchaser's responsibility to obtain certifications of use and conformity from approved bodies.
In order to prevent any risk of electric shock, OEM products (electronic boards sold bare without enclosure) must be used in compliance with the power supply voltages (DC or AC). Maintenance and/or wiring work must be carried out with the power off and by a professional.
PERSONAL INFORMATION
GCE LIGHTING will not disclose any information you provide to us to any third party. This information is confidential.
It will only be used to process your order.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to
right of access, rectification and opposition to your personal data.
To do this, simply send us a request online or by post, giving us your surname, first name, address and, if possible, your customer reference number.
PLACE OF FULFILMENT AND PLACE OF JURISDICTION
The French law is applicable.
Any dispute concerning GCE LIGHTING shall be handled by the Commercial Court of Nantes, France.